Cancellation & Returns Policy

Last Updated: January 2026

At IRICOM Solar Energy and Infrastructure Private Limited (“IRICOM Solar Energy”, “we”, “our”, or “us”), customer satisfaction is important to us. This Cancellation & Returns Policy explains the terms under which orders for our solar products and services may be canceled, returned, or refunded.

1. Order Cancellation

Product Orders

• Orders may be canceled within 24 hours of order placement, provided the order has not been processed, dispatched, or allocated for installation.

• To request a cancellation, customers must contact us immediately with complete order details.

• Once an order has been dispatched or installation work has commenced, cancellation will not be permitted.

Service / EPC Orders

• Cancellation of Solar EPC, installation, or project-based services is subject to project stage and incurred costs.

• Any expenses already incurred (site survey, engineering, procurement, mobilization) will be deducted from the refund, if applicable.

2. Returns & Exchanges

Due to the nature of solar and electrical products, returns are accepted only under specific conditions.

Eligible for Return

• Returns may be requested within 7 days of delivery

• Products must be:

  • Unused and uninstalled

  • In original packaging with all accessories and documentation

  • In resalable condition

Non-Returnable Items

The following items are not eligible for return:

• Installed or used solar panels, inverters, batteries, or electrical equipment

• Customized or made-to-order solar systems

• EPC and installation services

• Products marked as Non-Returnable

• Items damaged due to improper handling, installation, or external factors

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery with clear photos/videos.

• Upon verification, we will arrange a replacement or refund at no additional cost.

4. Return Process

1. Contact our support team to request a return authorization

2. Upon approval, ship the product to the address shared by our team

3. After receipt and inspection, eligible refunds will be processed

⚠️ Unauthorized returns will not be accepted

5. Refunds

• Refunds are processed within 5–7 business days after inspection and approval

• Refunds are issued to the original payment method only

• Shipping, handling, installation, and service charges are non-refundable, unless the return is due to our error

6. Return Shipping

• Return shipping costs are borne by the customer

• If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost

7. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us:

IRICOM Solar Energy and Infrastructure Private Limited

📍 Office Address:
Second Floor, Plot No-5B
Sector-15A, Seat No-34
Crown Plaza Mall, Mathura Road
Faridabad, Haryana – 121007
India

📞 Phone: +91 97028 54901
📧 Email: iricomsolarenergy@gmail.com